DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which Yakult (Singapore) Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

  1. As used in this Notice:
    “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and“personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
  2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number,
    nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
  3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  1. That Yakult Singapore shall seek for your consent before collecting any additional personal data and before using your personal data for a purpose which you shave not been notified to (except where permitted or authorised by law). 

HOW DO WE COLLECT PERSONAL DATA FROM YOU?

  1. Generally, we collect Personal Data in the following ways:
        1. When you submit an application form or other forms relating to any of our Goods and Services, including applying making delivery arrangements for Goods and Services, filling up the Yakult Factory Tour Booking Form, Home Delivery Request Form, Feeback/ Enquiries Form;
        2. When you interact with our customer service officers and Yakult Ladies, for example, via telephone calls, letters and emails;
        3. When you request that we contact you, be included in an email, other mailing list and e-newsletter subscription;
        4. It is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes.
        5. Collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
        6. When you submit your Personal Data to us for any other reasons.
  2. Yakult Singapore uses social media sites (such as Facebook and Instagram etc) to communicate with her customers. As Yakult Singapore has no control over your Personal Data that may be collected by these sites, Yakult Singapore is not responsible for your Personal Data that you provide to and/or collected by these sites.
  3. We may collect and use your personal data for any or all of the following purposes (“Purposes”):
        1. Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you.
        2. Verifying your identity.
        3. Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.
        4. Managing your relationship with us.
        5. Processing payment or credit transactions.
        6. Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions, including to send you electronic newsletters, SMS and mails.
        7. Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations.
        8. Conducted by any governmental and/or regulatory authority.
        9. For any other purposes which we may inform you in writing from time to time, but for which we will seek your separate consent.
        10. Transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and any other incidental business purposes related to or in connection with the above.
        11. To conduct market research and internal analysis purpose.
        12. During CCTV recordings when you visit our factory for security and safety reason.

DISCLOSURE OF PERSONAL DATA

  1. We do not sell personal data about or relating to you. We do, however, disclose your personal data as follows:
        1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
        2. to third party service providers, agents and other organisations we have engaged to perform any of the functions listed above for us.
        3. your consent
        4. we are required or authorised by law to disclose it
  2. We will take steps to ensure that your personal data that is transferred or disclosed to third parties continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
  3. Except where permitted by law (and not excluding disclosures to third parties for Purpose), we will not disclose your personal data to any third parties without first obtaining your consent permitting us to do so or unless any such disclosure is permitted under any of the statutory exemptions under the Act.
  4. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

WITHDRAWAL OF CONSENT

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
  2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process and effect your request within thirty (30) business days of receiving it.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing to the Data Protection Officer as stated below.
  4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
  5. Should you decide to cancel your withdrawal of consent, you may inform us in writing.

ACCESS TO PERSONAL DATA

  1. You can request us to provide you with a copy of personal data about you or that refers to you that is in our possession or under our control. We will also give you information about the ways in which we have, or may have, used or disclosed it within the previous 12 months.
  2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  3. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
  4. Please note that depending on the request that is being made, we will only need to provide you with access to the personal data contained in the documents requested, and not to the entire documents themselves. In those cases, it may be appropriate for us to simply provide you with confirmation of the personal data that our Company has on record, if the record of your personal data forms a negligible part of the document.

CORRECTION OF PERSONAL DATA

  1. You can request us to correct on error or omission in personal data about you or that refers to you that is in our possession or under our control. you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
  2. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

  1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative,
    physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
  2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

  1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

  1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DISPOSAL OF PERSONAL DATA

  1. We will cease to retain documents that contain personal data about you or that refers to you as soon as it is reasonable to assume that the purpose for which we collected it is no longer being served by us retaining it and we no longer need it for a business or legal purpose.

MAKING A COMPLAINT

  1. If you have any complaint about the way in which we have processed personal data about you or that refers to you – that is, if you feel we have not complied with this Privacy Policy and/or with the applicable data protection / privacy law please let us know. You may do this in writing or via email at the contact details as stated below and include the following:
        1. sufficient contact details to enable us to identify you,
        2. clear and succinct details about the nature of the complaint – for example, what happened, when you became aware of it and who was involved,
        3. an outline of the impact the event that happened has had on you, and
        4. details of what you would like to see happen to resolve your complaint.
  2. We will acknowledge receipt of your complain as soon as practicable. Then we will investigate it. We may need to obtain further information from you, speak to relevant staff members, review relevant documents and/or obtain legal or technical advice to do our investigation. Once we have completed our investigation, we will write to you to let you know the outcome of the investigation.

DATA PROTECTION OFFICER

  1. You may contact our Data Protection Officer if you have any enquiries of feedback on our personal data protection policies and procedures; or if you wish to make any request, in the following manner:
     
    Contact Person: Data Protection Officer
    Contact No: 6756 1033
    Email Address: dpo@yakult.sg
    Address: 7, Senoko Avenue, Singapore 758300 

Withdrawal -of-Consent-Request-Yakult

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UPDATE ON THIS PRIVACY NOTICE

  1. As part of our effort to ensure that we properly manage, protect and process your personal data, we may update this Notice from time to time at our absolute discretion. We encourage you to periodically check this Notice so that you will remain updated on any changes.
  2. This Notice applies in conjunction with any other policies, notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. By continuing your relationship with us and/or accessing any part of our website, you acknowledge and understood to the terms of this Notice and agreed to be bound by this Notice including updates and amendments.